Cancellation Policy

Cancellations or changes to bookings must be made at least 48 hours prior to the check in date and time (2pm) or will be charged the full amount of your stay. No show guests will also be charged the full amount for their stay.

In peak periods or for group bookings, 7 nights notice is required.  This includes long weekends, event weekends and group booking, cancellation must be made at least 7 days prior to check in date. For cancellations received within this time, the full amount for your stay will be charged. Group bookings of 5+ rooms are required to pay a deposit equal to of the first night of accommodation for all rooms to confirm the booking. Cancellations must be made 30 days + in advance to get a refund. 

Low Season - Cancellation within 48 hours of intended day of arrival is subject to a charge of your full stay. Where a room is reserved and the guest does not check-in on the day of arrival, a charge of one (1) nights accommodation will apply. 

Peak Season – including Christmas, Easter, Long Weekends, School Holidays and Special Events – Require 1 Weeks Cancellation.  Cancellation within 1 Week of intended day of arrival is subject to 100% of the booking. Modification of bookings with 1 week of arrival may incur extra charges.

Note: Group bookings of 5+ rooms are required to pay a deposit equal to of the first night of accommodation for all rooms to confirm the booking. Cancellations must be made 30 days + in advance to get a refund. Group bookings and Special events require a non-refundable deposit.