Terms & Conditions
Terms and Conditions
The simplest way to make a booking for your next stay at Rockpool Motor Inn is to
· Call us on 02 6566 7755
· Email us firstname.lastname@example.org
· Book on our website
You’ll get the best rate available by booking direct on the phone, email or this website.
Please note our rates do vary depending on the time of year, holidays and long weekends. We ask you to provide credit card details at time of booking or make a deposit by direct bank deposit. We accept Visa, Master Card, Diners and AMEX (surcharge applies).
No Smoking We are 100% non-smoking in our rooms, the restaurant, reception and the area immediately to the front of reception. If there is physical evidence, or smell which indicates there was smoking in a room a guest room, a charge of $300 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in. This charge covers the cost of cleaning the carpet and other soft furnishings and bedding
We sell sleep – please respect others and be quiet after 10pm and before 7am In the interests of enjoyment, sleep and respect for all guests at the motel, a no party policy applies to all guests staying at Harvest Lodge. All guests are expected to be respectful of other guests and staff at all times. This includes a quiet period from 10pm and 7am. Immediate eviction with no refund applies to those who choose to be noisy after 10pm.
Pets We are not pet friendly, except for assistance dogs. Your pets may stay in your vehicles by prior specific arrangement, please discuss with our staff when you make your booking. Any guests who brings a pet into a room will face immediate eviction and a $300 cleaning fee for carpet and any soft furnishings effected. If there is physical evidence, or smell which indicates there was a pet in a guest room, a charge of $300 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in.
Cooking Cooking in guest rooms is strictly forbidden by NSW Health Authorities with the exception of the use of the kettle, toaster and microwave provided. if there is physical evidence, or smell which indicates there cooking in a room, a charge of $300 will be made against the credit card provided to the motel at the time of making the booking and/or at the time of checking in.
Property Damage Any damage to Rockpool Motor Inn property, whether accidental or deliberate, is the responsibility of the guest whos name is again the room. Any costs associated with repairs and/or replacement will be charged to the credit card provided to the motel at the time of making the booking and/or at the time of checking in.
Cancellation Policy At the time of making a reservation, all guests will be required to provide a current and valid credit card number to confirm and secure the reservation.
Cancellations must be made at least 24 hours prior to check in date and time. That is, by 2pm the day prior to your booking arrival date. For long weekends, festival weekends and group booking, cancellation must be made at least 7 days prior to check in date. For cancellations received within this time, the full amount for the first cancelled night will be charged. From time to time we have special packages that have different cancellation requirements. We also have different cancellations policies for third-party booking sites such – when in doubt, book with us direct.
Group bookings have extended cancellation policies which will be specifically advised at the time the booking is confirmed.
Management Discretion Management is entitled to exercise discretion and either remove a booking or resell a room in the following instances:
· If a guest arrives to check-in in an intoxicated or disruptive state
· Has not confirmed the booking and provided a valid credit card number within 24 hours of check in
Group Bookings will be accepted at the discretion of the managers after an assessment has been made as to any likely disruption to other guests.
Guest numbers - prices for all rooms other than the Family Room are based on 2 people. The Family Room is based on 4 people. Extra adults or children are $20 / night. Children are aged 2 years+. If you would like a roll away bed in your room to accommodation for an extra person, please let us know in advance as they book our quickly, especially during school holidays & over long weekends. Rollaway beds are $20 / night.