FAQs
Frequently asked questions
Check-in and arrival
What are your reception hours?
Rockpool Motor Inn’s reception is open from 8am to 6pm daily. If you’re arriving after 6pm, please call us on 02 6566 7755 and we’ll arrange late check-in.
What time is check-in and check-out?
Check-in is from 2pm and check-out is by 10am. For an early check-in or late check-out, please contact reception, and we’ll do our best to help depending on availability.
Can I arrive late?
Yes. Please call us on 02 6566 7755 before 6pm on your arrival day and we’ll arrange late check-in.
How do I secure my booking?
A credit card is needed to secure your booking. Booking direct on our website or by phone gives you our best available rate.
Rooms and facilities
What types of rooms do you have?
Rockpool Motor Inn has 28 rooms, including Executive Twin, Large Studio Twin, King Room with Bath, Accessible Queen, Deluxe King Spa and Family rooms. All rooms are non-smoking.
Do you have accessible rooms?
Yes. Our Accessible Queen room is designed for guests with limited mobility. Please call us to discuss your needs.
Is there free Wi-Fi?
Yes. Free high-speed Wi-Fi is available in every room.
Do you have parking?
Yes. Free undercover parking is available
Do you have an EV charger?
Yes. Rockpool Motor Inn has an electric vehicle charger, free for guests.
Do you have a pool?
Yes. We have a heated outdoor pool, gardens and an outdoor terrace for relaxing.
Are pets allowed?
Assistance animals only
Will my room be serviced during my stay?
Yes. Rooms are serviced daily except Sundays and public holidays. If you’d prefer us not to service your room, just let reception know.
Food and drink
Do you have a restaurant?
Yes. The Rocks Restaurant & Bar is on site, serving lunch Wednesday to Friday and dinner Monday to Friday. Breakfast is available for in-house guests.
Do you have room service?
Yes. Room service is available for breakfast and dinner on the days the restaurant is open.
Can I bring a portable barbecue?
No. Portable barbecues aren’t permitted on site. Our restaurant serves dinner Monday to Friday.
Location
How far are you from the beach and shops?
Rockpool Motor Inn is a 10-minute walk to Main Beach and the South West Rocks village centre, and about 7 minutes’ walk to the main shops.
What’s nearby?
We’re 200 metres from South West Rocks Country Club and Golf Course. Trial Bay Gaol is a 10-minute drive, Smoky Cape Lighthouse is 15 minutes, and South West Rocks Dive Centre is 1.5 kilometres away, close to the diving at Fish Rock.
How far is Kempsey?
Kempsey is about 30 minutes’ drive away. Many business travellers working in Kempsey stay with us. See our Corporate Guests page for corporate rates.
Bookings and policies
What is your cancellation policy?
Cancellations or changes must be made at least 48 hours before the 2pm check-in on your arrival date. Later cancellations are charged the full cost of the stay. During peak periods, and for group bookings of 5 or more rooms, a deposit of the first night for every room is needed to confirm the booking, and cancellations must be made at least 30 days before arrival for a refund. Peak period cancellation period is 14 days.
Can I have visitors or hold a gathering?
Each room may have up to two visitors, who must leave by 9pm. For the comfort of all guests, please keep common areas quiet, especially after 10pm. Liquor laws apply. For celebrations and functions, our restaurant can be booked. Please ask us for details.
Do you offer corporate rates?
Yes. We offer corporate rates for companies and regular business travellers. Call 02 6566 7755 or email bookings@rockpoolmotorinn.com.au.
Getting here
How do I get to Rockpool Motor Inn?
From the south (heading north on the Pacific Highway): bypass Kempsey and take the left exit at the Frederickton/Kempsey interchange. At the first roundabout turn right, then continue straight at the second roundabout onto the Macleay Valley Way. After about 11 km, turn right onto Plummers Lane. After 10.3 km, turn left onto South West Rocks Road, which becomes Gregory Street. After 3.2 km, turn right into McIntyre Street, just after the primary school. The motel is 700 m along.
From the north (heading south from Macksville): follow the Pacific Highway for about 30 km and take the left exit at the Stuarts Point interchange. At the roundabout, take the second exit onto the Macleay Valley Way. After about 5 km, turn left onto Plummers Lane. After 10.3 km, turn left onto South West Rocks Road, which becomes Gregory Street. After 3.2 km, turn right into McIntyre Street, just after the primary school. The motel is 700 m along.